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MSISDN And ACS_CUST_ID Tags Are Not Populated In EDRs (Doc ID 2941573.1)

Last updated on APRIL 21, 2023

Applies to:

Oracle Communications Network Charging and Control - Version 12.0.6.0.0 and later
Information in this document applies to any platform.

Symptoms

In an environment with two SMS (Service Management System) nodes running in cluster mode, the following errors can be seen in ccsCDRLoader log:

ERROR: Unable to remove file (/global/CDR/CCS/logs/CDR-in/<HOSTNAME>_beVWARS-ID). Error returned (2: No such file or directory)

ERROR: Plugin 'FileWriterCDRLoaderPlugin' failed when flushing

Also, MSISDN and ACS_CUST_ID are missing from EDRs (Event Detail Record).

Cause

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In this Document
Symptoms
Cause
Solution
References


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