FCCM BD And ECM 812 - Issues In Accessing Events In ECM
(Doc ID 2942930.1)
Last updated on APRIL 23, 2023
Applies to:Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.
FCCM BD and ECM 812 - Issues in accessing Events in ECM
Customer has the alerts from third party and they don't have data in cust_arc or acct_arc because of this they do not have details in underlying fcc_event_entity_map table. They only
have data in external_entity_arc and fcc_external_entity_evnt. As there are no records in fcc_event_entity_map table, events are not visible in ECM case details page.
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