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Passport Number Appearing Same For Two Different Matches in CS (Doc ID 2943619.1)

Last updated on APRIL 25, 2023

Applies to:

Oracle Financial Services Customer Screening - Version 8.1.2 and later
Information in this document applies to any platform.

Symptoms

Steps to Reproduce :

Step 1 : Login as CSanalyst

Step 2 : Open RT Screening

Step 3 : Provide all mandatory values and passport number and issuing country with space on passport number.

Issue Encountered : 

When the user inputs passport number along with name, getting two matches but expected one one match.

When user enters ABC along with passport number 1234 , getting one match with matching name and passport number but getting another match not matching against name or passport.

Changes

NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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