My Oracle Support Banner

FA Outbound Communication Send Details Populates Wrong SA ID For Disable Service (Doc ID 2944051.1)

Last updated on APRIL 24, 2023

Applies to:

Oracle Utilities Customer to Meter Base - Version and later
Oracle Utilities Meter Data Management - Version to [Release 2.4 to 2.5]
Information in this document applies to any platform.


On : version, Framework

FA Outbound Communication Send Details Populates Wrong SA ID for Disable Service

A recent SR, SR 3-32200139371, was created for PGW where D2-ProMDMDtl would populate the wrong SA ID than the Service Agreement linked to the Field Activity's parent Activity Orchestration.
This fix resolved the issue for Start Service Events/Enable Service Orchestrators, but the issue is still seen with Stop Service Events/Disable Service Orchestrators.

The expectation was that Disable Service Orchestrators would link to an Active US, where the D2-RETACTUS script would be used.
While this is true, the Active SA (which has an end date due to Pending Stop) is not being selected by the D2-ProMDMDtl script.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.