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Missing Data In ECM When CS Alert Is Promoted To Case (Doc ID 2947882.1)

Last updated on MAY 15, 2023

Applies to:

Oracle Financial Services Customer Screening - Version 8.1.2 and later
Information in this document applies to any platform.

Symptoms

After promoting a CS alert to case, the following issues are encountered:
- The watch list details and customer details are empty, even though that information was available in the CS alert

Changes

 Custom alert status is introduced

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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