Missing Data In ECM When CS Alert Is Promoted To Case
(Doc ID 2947882.1)
Last updated on MAY 15, 2023
Applies to:
Oracle Financial Services Customer Screening - Version 8.1.2 and laterInformation in this document applies to any platform.
Symptoms
After promoting a CS alert to case, the following issues are encountered:
- The watch list details and customer details are empty, even though that information was available in the CS alert
Changes
Custom alert status is introduced
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |