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Business Process Records Are Routed Incorrectly and Not as per the Workflow Conditions (Doc ID 2949439.1)

Last updated on JULY 05, 2023

Applies to:

Primavera Unifier - Version 9.7 and later
Primavera Unifier Cloud Service - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR:

A Business Process record is not routing to the next step as per the workflow conditions and instead is routing to an unexpected step.

EXPECTED BEHAVIOR:

All Business Process records should route to the next step as per the workflow conditions defined and met in the Workflow Configuration.

The issue can be reproduced at will with the following steps:

  1. Log in to Unifier.
  2. Select a Business Process record that can be Accepted and sent to the next step.
  3. Notice that the record get routed to an incorrect step and not to the next step as expected based on the workflow conditions defined and met.

Cause

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