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Install And Uninstall Errors With BRM Thick Clients (Doc ID 2949986.1)

Last updated on OCTOBER 18, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.6.0 and later
Information in this document applies to any platform.

Symptoms

While installing Billing and Revenue Management (BRM) 12.0 Patch Set (PS) 6 thick clients on a system where Oracle software are not previously installed, the installation fails on the first screen itself and the install log shows:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Set environment variable JAVA_HOME to JDK 64-bit version
2. Run jar to install BRM Clients under "C:\Program Files (x86)/BRM12 Clients"
3. Uninstall by running the deinstall.cmd script


Cause

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In this Document
Symptoms
Cause
Solution
References


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