Install And Uninstall Errors With BRM Thick Clients
(Doc ID 2949986.1)
Last updated on MAY 18, 2023
Applies to:Oracle Communications Billing and Revenue Management - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
While installing Billing and Revenue Management (BRM) 12.0 Patch Set (PS) 6 thick clients on a system where Oracle software are not previously installed, the installation fails on the first screen itself and the install log shows:
The issue can be reproduced at will with the following steps:
1. Set environment variable JAVA_HOME to JDK 64-bit version
2. Run jar to install BRM Clients under "C:\Program Files (x86)/BRM12 Clients"
3. Uninstall by running the deinstall.cmd script
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