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Web Client Home Page Buffers When User Logs in and Shows a Close Button after a Few Minutes (Doc ID 2950869.1)

Last updated on MAY 23, 2023

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR

After RUP 21 upgrade when users login to Web Client, Home page keeps buffering/spinning for a long time and at the end a Close Button is displayed which remains there on the Page.



EXPECTED BEHAVIOR

Login should work normally after the RUP 21 upgrade.



STEPS

The issue can be reproduced at will with the following steps:
1. Perform JDK Upgrade.
2. Perform FMW Upgrade from 12.2.1.3 to 12.2.1.4.
3. Apply 9.3.6 RUP21.
4. Run Averify.
5. Startup Appserver(s)
6. Login to Web client : http://<FQDN>:<port>/Agile/PLMSerlvet.
7. The Home page buffers and shows Close Button after a few minutes.
8. All the other operations work well.

Changes

 Upgrade to 9.3.6 RUP21

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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