My Oracle Support Banner

Web Client Home Page Buffers When User Logs in and Shows a Close Button after a Few Minutes (Doc ID 2950869.1)

Last updated on MAY 09, 2024

Applies to:

Oracle Agile Product Collaboration - Version and later
Oracle Agile PLM Framework - Version and later
Information in this document applies to any platform.


After RUP 21 upgrade when users login to Web Client, Home page keeps buffering/spinning for a long time and at the end a Close Button is displayed which remains there on the Page.

The issue can be reproduced at will with the following steps:
1. Perform JDK Upgrade.
2. Perform FMW Upgrade from to
3. Apply 9.3.6 RUP21.
4. Run Averify.
5. Startup Appserver(s)
6. Login to Web client : http://<FQDN>:<port>/Agile/PLMSerlvet.
7. The Home page buffers and shows 'Close' Button after a few minutes.
8. All the other operations work well.


 Upgrade to 9.3.6 RUP21


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.