My Oracle Support Banner

Web Client Home Page Buffers When User Logs in and Shows a Close Button after a Few Minutes (Doc ID 2950869.1)

Last updated on OCTOBER 10, 2024

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms


After RUP 21 or RUP 22 upgrade when users login to Web Client, Home page keeps buffering/spinning for a long time and at the end a Close Button is displayed which remains there on the Page.

The issue can be reproduced at will with the following steps:
1. Perform JDK Upgrade.
2. Perform FMW Upgrade from 12.2.1.3 to 12.2.1.4.
3. Apply 9.3.6 RUP21 or RUP22.
4. Run Averify.
5. Startup Appserver(s)
6. Login to Web client : http://<FQDN>:<port>/Agile/PLMSerlvet.
7. The Home page buffers and shows 'Close' Button after a few minutes.
8. All the other operations work well.

Changes

 Upgrade to 9.3.6 RUP21 or 9.3.6 RUP22

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.