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Web Client Home Page Buffers When User Logs in and Shows a Close Button after a Few Minutes (Doc ID 2950869.1)

Last updated on JULY 27, 2023

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms


After RUP 21 upgrade when users login to Web Client, Home page keeps buffering/spinning for a long time and at the end a Close Button is displayed which remains there on the Page.

The issue can be reproduced at will with the following steps:
1. Perform JDK Upgrade.
2. Perform FMW Upgrade from 12.2.1.3 to 12.2.1.4.
3. Apply 9.3.6 RUP21.
4. Run Averify.
5. Startup Appserver(s)
6. Login to Web client : http://<FQDN>:<port>/Agile/PLMSerlvet.
7. The Home page buffers and shows 'Close' Button after a few minutes.
8. All the other operations work well.

Changes

 Upgrade to 9.3.6 RUP21

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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