Scheduled Custom Reports Failed to Run with NullPointerException (Doc ID 2951133.1)

Last updated on MAY 30, 2023

Applies to:

Symptoms

Scheduled custom reports no longer run. The following errors were found in server log:

java.security.cert.CertificateException: java.security.cert.CertPathValidatorException: [Security:097518]Issue DN mismatch error. Issued: [
[
  Version: V3
  Subject: CN=xxxxxxxxxx, O="xxxxxxxxxx", ST=California, C=US
  Signature Algorithm: SHA256withRSA, OID = 1.2.840.113549.1.1.11

  Key:  Sun RSA public key, 2048 bits
  modulus: 24921908893128362149495050779263705119137697148996824385546000094668125272850565518267123553250154717977262347056730212453852599422892847602660811970810919057835125736385449085034300695431324134610342658137717209890556299725200908172521050020869710045430034432754941120021839670802776456091288135462042734433912193237972913280904674050641734070405894544732811236117286344681755420300280661416592151575714225419190853837319508421379761475980353573218067750260075595958520284784874722360882312117407627525591278995475073118688153384850891212632500825972715646110727734823015048673719178629735398771481294298145692997577
  public exponent: 65537

....

] does not match issuer: [
[
  Version: V3
  Subject: CN=AAA Certificate Services, O=Comodo CA Limited, L=Salford, ST=Greater Manchester, C=GB
  Signature Algorithm: SHA1withRSA, OID = 1.2.840.113549.1.1.5

  Key:  Sun RSA public key, 2048 bits
  modulus: 24017141779258454496770110831175397798391238822488762088208996073746727792529759826644425576105428262569575834000275344799367348759201528689158932552375026852834568043806866356011424816190912123163087793089472821059890170188026238650646143362563630744760481731577505262634574492525994657292254786057881907268545451854983700842644467590540608599899407697606960402406169295399960648550752477255331811203458130157432196516197155279650136285519220617097507079392079633798273421530324228818612809808529568870089390384433895430466053495838679653061898400120967289127069499396165616344939229144458098943168723684207203200969
  public exponent: 65537
  Validity: [From: Thu Jan 01 00:00:00 GMT 2004,

...

 Acollect reported the following SSL certificate chain received from Agile:

1 Subject:   CN=xxxxxxxxxx, O="xxxxxxxxxx", ST=California, C=US
  Issuer:    CN=Sectigo RSA Organization Validation Secure Server CA, O=Sectigo Limited, L=Salford, ST=Greater Manchester, C=GB
  Serial #:  xxxxxxxxxx
  Sha1:      f6 44 41 22 0a 40 e7 cd 10 40 c4 bc b9 44 70 33 09 a0 c8 71
  Md5:       bb b4 d7 ab 04 67 b6 d0 47 c6 0e 62 83 b2 29 3a

2 Subject:   CN=AAA Certificate Services, O=Comodo CA Limited, L=Salford, ST=Greater Manchester, C=GB
  Issuer:    CN=AAA Certificate Services, O=Comodo CA Limited, L=Salford, ST=Greater Manchester, C=GB
  Serial #:  xxxxxxxxxx
  Sha1:      d1 eb 23 a4 6d 17 d6 8f d9 25 64 c2 f1 f1 60 17 64 d8 e3 49
  Md5:       49 79 04 b0 eb 87 19 ac 47 b0 bc 11 51 9b 74 d0

3 Subject:   CN=USERTrust RSA Certification Authority, O=The USERTRUST Network, L=Jersey City, ST=New Jersey, C=US
  Issuer:    CN=AAA Certificate Services, O=Comodo CA Limited, L=Salford, ST=Greater Manchester, C=GB
  Serial #:  xxxxxxxxxx
  Sha1:      d8 9e 3b d4 3d 5d 90 9b 47 a1 89 77 aa 9d 5c e3 6c ee 18 4c
  Md5:       28 5e c9 09 c4 ab 0d 2d 57 f5 08 6b 22 57 99 aa

4 Subject:   CN=Sectigo RSA Organization Validation Secure Server CA, O=Sectigo Limited, L=Salford, ST=Greater Manchester, C=GB
  Issuer:    CN=USERTrust RSA Certification Authority, O=The USERTRUST Network, L=Jersey City, ST=New Jersey, C=US
  Serial #:  xxxxxxxxxx
  Sha1:      40 ce f3 04 6c 91 6e d7 ae 55 7f 60 e7 68 42 82 8b 51 de 53
  Md5:       88 6e a7 8b 53 0e 0f d5 bd a4 e1 25 27 ab 6a 2c

Changes

 Renewed SSL certificates on Agile server.

Cause

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