Unable to Complete RID Task for Circuit Being Disconnected - "The circuits for this service request are not complete..." (Doc ID 2952398.1)

Last updated on JANUARY 27, 2025

Applies to:

Symptoms

Unable to complete the RID task for an order where a circuit is being disconnected. User receives the error below immediately after right-clicking on the task and selecting "Complete Task(s)...".

The circuits for this service request are not complete.
Please complete (or reverse if the order has been cancelled) the
required engineering before completing this task.

The RID on row# <NBR> is violating the constraint.

The order number is <NBR>.
The Circuit ID is XXX /XXXX /LOCATION_A/LOCATION_Z.

Additional Information

The Group Disconnect process does not process one of the three CIRCUIT_POSITION records (example provided to Oracle Support). The record's CIRCUIT_NODE_STATUS remained 3 for "In Service" instead of 4 for "Pending Disconnect". The DOCUMENT_NUMBER remained the value of the original order the circuit was placed In Service on instead of the order it's now being disconnected on and the PENDING_DT remained the Desired Due Date of the original order instead of the disconnect order's Desired Due Date. Note the record that was not processed is associated to a SONET Network's Network Node (NS_COMP_ID is populated) that is shared across multiple networks. The others were not. Manually updating the record's NS_COMP_ID to NULL and performing the Group Disconnect again updated the CIRCUIT_NODE_STATUS, DOCUMENT_NUMBER, PENDING_DT as expected and allowed the RID task to be completed.

Changes

Cause

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