Send Email Action Is Failing In ECM Application Version 8.1.2.0.0 (Doc ID 2952735.1)

Last updated on JUNE 06, 2023

Applies to:

Symptoms

We have completed the email configuration in KDD_INSTALL_PARAM and KDD_REVIEW_OWNER table.
When we take send email action in ECM application, Mail is not sent to the recipient. However it is failed to send mail.

error message from UMMService log from deployed area.
-----------------------------------------------------------------------------------------------
[06-05-23 11:01:18,090 GMT AM] [DEBUG] [WEB] [UMM] [FCCMUSER] [SENDMAIL] MessagingException Occured : Couldn't connect to host, port: mail.tab.ly, 25; timeout -1
[06-05-23 11:01:18,095 GMT AM] [ERROR] [WEB] [UMM] [FCCMUSER] [LOGGER] Couldn't connect to host, port: mail.tab.ly, 25; timeout -1
com.sun.mail.util.MailConnectException: Couldn't connect to host, port: mail.tab.ly, 25; timeout -1;
  nested exception is:
java.net.ConnectException: Connection timed out (Connection timed out)
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2209)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:740)
at javax.mail.Service.connect(Service.java:366)
at javax.mail.Service.connect(Service.java:246)
at javax.mail.Service.connect(Service.java:195)
at javax.mail.Transport.send0(Transport.java:254)
at javax.mail.Transport.send(Transport.java:124)
at com.ofss.reveleus.cm.reports.SendMail.sendMail(SendMail.java:642)

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.