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Unable to Add Database Configurations or Enter Login Credentials in the Primavera P6 Client (Doc ID 2953820.1)

Last updated on NOVEMBER 13, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 18.8 to 21.12.12.0 [Release 18.8 to 21.12]
Information in this document applies to any platform.

Symptoms

Login credentials cannot be entered on the P6 Professional login screen, databases are not listed in the advanced drop-down menu and the "Add" button in the database configuration menu is grayed out.

The issue can be reproduced at will with the following steps:

  1. Open P6 Professional.
  2. Notice it is not possible to enter a login name or password and no databases are listed.
  3. Click on "Edit database configuration".
  4. Notice  the 'Add' button is greyed out.

Changes

 

Cause

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