Unassign Button In 'To Do Management' In CC&B 2.8 Is Not Logging The Assignment Removal In The To Do
(Doc ID 2954851.1)
Last updated on JUNE 12, 2023
Applies to:Oracle Utilities Customer Care and Billing - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
On: 188.8.131.52.0 version, ENV - Environment
Unassign button in 'To Do Management' in CC&B 2.8 is not logging the assignment removal in the To Do
Unassign button in 'To Do Management' in CC&B 2.8 upgraded environment is not logging the assignment removal in the To Do Log page even though it is processing the to-do unassignment. At present, only the “Assign” actions are tracked under the “Log” section on the “To Do Entry” UI.
We even checked the same process in the 2.8 DEMO environment, it is the same behavior with no logs for unassign operation.
A similar issue was encountered for version 2.9 and the below patch fixed the issue.
We could see that the same issue was there for CC&B 2.9 and it is fixed below the patch
<Patch 32549555>: TO DO ASSIGN UN-ASSIGN AUDIT LOGGING
Could you please confirm a similar patch is available for 2.8 as well?
The audit log should be updated.
The issue can be reproduced at will with the following steps:
1. To-Do Management:
To Do ID: 72684933958566
To DO Type: TD-BSERR
2. To Do Management – Unassign
3. No logs for unassign
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