In Agile Web Client Open an Object After Keeping Browser Idle Facing Error: "Unauthorized This server could not verify that you are authorized to access the document requested" (Doc ID 2955160.1)

Last updated on JUNE 13, 2023

Applies to:

Symptoms

When attempting to open an object after keeping browser idle the following error occurs.

ERROR
Unauthorized
This server could not verify that you are authorized to access the document requested.Either you have supplied the wrong credentials or or your browser doesn't understand how to supply the credentials required.

STEPS
The issue can be reproduced at will with the following steps:
1. Open a browser and Launch Agile PLM Web Client using url http://{server_name}.{domain_name}:{port}/Agile/PLMServlet

2. Log into Agile PLM Web Client.
3. Keep browser idle.
4. Click on object to open.
In browser window the following error appears:
Unauthorized
This server could not verify that you are authorized to access the document requested.Either you have supplied the wrong credentials or or your browser doesn't understand how to supply the credentials required.

Cause

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