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COLLECTIONS_ACTION_T.COMPLETED_T Is Not Updated By PCM_OP_COLLECTIONS_TAKE_ACTION (Doc ID 2957608.1)

Last updated on JULY 04, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.6.0 and later
Information in this document applies to any platform.

Symptoms

On environment upgraded to Oracle Communications Billing and Revenue Management (BRM) 12.0.0.6.0 (from BRM 7.5 PS22), given the scenario of account in collection and a collection scenario which contains an action of type "Custom Action" (POID_TYPE=/collections_action/policy_action).
When PCM_OP_COLLECTIONS_TAKE_ACTION opcode is successful on executing the action, PIN_FLD_STATUS is correctly updated to "2" (Completed) but COLLECTIONS_ACTION_T.COMPLETED_T is not updated with the actual date when the action is completed.

To be noted that this issue is not happening for collection_actions with poid_type as "/collections_action/manual_action", but happens only for "/collections_action/policy_action".

Cause

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In this Document
Symptoms
Cause
Solution


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