After Enabling SSL, Error 'Your Preferred File Manager is not accessible. Please contact the system administrator.' on Add/Get File from Web Client, javax.net.ssl.SSLHandshakeException Found in Application Server Log and/or File Manager Log
(Doc ID 2958606.1)
Last updated on JANUARY 24, 2024
Applies to:
Oracle Agile PLM Framework - Version 9.3.6.0 and laterInformation in this document applies to any platform.
Symptoms
After enabling SSL on Agile Product Lifecycle Management (PLM), unable to add/get (download) file from Web Client with below error:
Your Preferred File Manager is not accessible. Please contact the system administrator.
Check File Manager log and Agile Application Server log. Below exception is reported in either or both of the logs:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
For example:
- Below error can be seen in File Manager log (catalina.out or xxxx_stdout.log under %AGILE_HOME%\Filemanager\logs):
The issue can be reproduced at will with the following steps:
- Open a browser and Launch Agile PLM Web Client using HTTPS URL: https://{server_name}.{domain_name}:{port}/Agile/PLMServlet. {server_name} can be either that of WebLogic/Web Proxy/Load Balancer depending on your deployment.
- Give username and password and Login.
- Go to My Settings > Attachment tab
- Click on Add button.
- Receive the Error: "Your Preferred File Manager is not accessible. Please contact the system administrator"
- Check File Manager log and Application Server log. You can see below exception in either or both of the log files:
"javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target"
Changes
Enabled SSL on Agile PLM or renewed the certificate used with Agile PLM.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
Verify the Trust Keystore Used by WebLogic: |
Verify the Certificates Used for Agile, and Export the Required Certificates: |
Import the Missing Key Certificate to the Trust Keystore of Weblogic and/or Tomcat: |
Retest the case, and confirm if the issue is resolved: |
References |