My Oracle Support Banner

ECM - Assignee Disappears After The Case Correlation Extended (Doc ID 2958639.1)

Last updated on JULY 05, 2023

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Goal

Assignee disappears after the case correlation extended occurs and it becomes invisible to the analyst. While monitoring this on a daily basis to ensure no deadlines are missed if this happens, the case becomes invisible to the analyst and heightens the risk of a case being overlooked.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.