PDT - Change Person Linked To Account, Error In Start/Stop
(Doc ID 2958802.1)
Last updated on AUGUST 17, 2023
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.9.0.0.0 [Release 2.6 to 2.9] Information in this document applies to any platform.
Symptoms
On : 2.6.0.1.0 version, MICC Transfer to TSC
ACTUAL BEHAVIOR --------------- PDT - Change Person linked to Account, error in Start/Stop
Steps: 1. The old person (Person A) did the Start/Stop. 2. Person A has SS Contact records. 3. Remove Person A from the account. 4. Add Person B to the account. Person B has a Person Contact the same as Person A's SS Contact (same contact type and number). 5. Activate/Stop an SA. - Error raised: Person Contact exists for the same Person, Person Contact Type and Contact Information. Please enter a different value. (3, 76005) - In Production, when we see this error, the SAACT To Do is for the new Person linked to the Account.
This was replicated in a non-Prod environment. Please see attached document for screenshots.
Changes
Cause
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
