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PDT - Change Person Linked To Account, Error In Start/Stop (Doc ID 2958802.1)

Last updated on AUGUST 17, 2023

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.6 to 2.9]
Information in this document applies to any platform.


On : version, MICC Transfer to TSC

PDT - Change Person linked to Account, error in Start/Stop

1. The old person (Person A) did the Start/Stop.
2. Person A has SS Contact records.
3. Remove Person A from the account.
4. Add Person B to the account. Person B has a Person Contact the same as Person A's SS Contact (same contact type and number).
5. Activate/Stop an SA.
- Error raised: Person Contact exists for the same Person, Person Contact Type and Contact Information. Please enter a different value. (3, 76005)
- In Production, when we see this error, the SAACT To Do is for the new Person linked to the Account.

This was replicated in a non-Prod environment. Please see attached document for screenshots.



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