My Oracle Support Banner

Error on customized status for new alerts (Doc ID 2959480.1)

Last updated on JULY 09, 2023

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8.2.0 and later
Information in this document applies to any platform.

Symptoms

Steps to reproduce :

Step 1 : Configure new status in PMF

Step 2 : Create an alert and take status as new 

Issue Encountered :

User reported the below error when alert decision is taken its not updated.

When an analyst chooses in the Alert Decision the RFI, the status of the alert is not well updated (to RFI) but it remains as Investigation

Once status RFHUB1 is selected and click on SAVE nothing happens and not getting saved still stuck in investigation.

Changes

NA

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.