My Oracle Support Banner

BillingCare Not Able To See The Details Of Negative Balance Transfer From "Payment Applied" Link (Doc ID 2959844.1)

Last updated on JULY 11, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

In Billing Care (BC) "Payment applied" link of the bill does not show pop-up detailed view of balance transfer amount when there is negative balance transfer for bills which is not included in last 12 bills because payment received is store differently for all bills other than last 12 bills, which is not correct.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.