RMS INACTIVE SESSIONS BLOCKING RECORDS/TABLES FOR LONG TIME
(Doc ID 2960271.1)
Last updated on JULY 10, 2023
Applies to:
Oracle Retail Merchandising System - Version 19.0.1 and laterInformation in this document applies to any platform.
Symptoms
On : 19.0.1 version, Other
When attempting to edit for example a purchase order,
the following error occurs.
ERROR
-----------------------
“This record is currently locked by another user.”
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign into RMS app.
2. Remained logged in until the network timeout specified.
3. Attempt to edit a purchase order.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, tables/records get blocked for a long time.
Changes
Changes were made at the Weblogic server, specifically the session timeout value was set to 25 minutes.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |