My Oracle Support Banner

P6 Professional ClickOnce Installations and Upgrades Fail When Connected to the Company Network or VPN (Doc ID 2960786.1)

Last updated on JULY 13, 2023

Applies to:

Primavera P6 Professional Project Management - Version 22.12.6.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 21.12 and later
Information in this document applies to any platform.

Symptoms

When attempting to install P6 Professional via ClickOnce while at home and off their company's VPN network, the installation or upgrade is successful and the following error is found in the C:\Users\<user name>\AppData\<Local OR Roaming>\Temp\2\Primavera.CacheService.log file:

P6Professional.application resulted in exception. Following failure messages were detected: deploy did not succeed.
The operation has timed out.
Following errors were detected during this operation.
System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
P6Files/imglib.dll.deploy did not succeed.
Inner Exception
System.Net.WebException
The operation has timed out.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.