After Enabling SSL, Error 'Your Preferred File Manager is not accessible. Please contact the system administrator.' on Add/Get File from Web Client, "javax.net.ssl.SSLKeyException: Hostname verification failed" Found in Application Server Log
(Doc ID 2960926.1)
Last updated on JANUARY 24, 2024
Applies to:
Oracle Agile PLM Framework - Version 9.3.6.0 and laterInformation in this document applies to any platform.
Symptoms
After enabling SSL with Agile Product Lifecycle Management (PLM), unable to add/get file from Web Client with below error:
Your Preferred File Manager is not accessible. Please contact the system Administrator.
Application Server log shows below exception. To understand the location of Agile Application Server log, refer to Note:1456651.1:
javax.net.ssl.SSLKeyException: Hostname verification failed: HostnameVerifier=weblogic.security.utils.SSLWLSHostnameVerifier, hostname={server_name}.{domain_name}.
When accessed to File Manager Configuration page (https://{server_name}.{domain_name}:{port}/Filemgr/Configuration), it shows status all success.
The issue can be reproduced at will with the following steps:
- Log into Web Client from URL: https://{server_name}.{domain_name}:{port}/Agile/PLMServlet
- Go to My Settings > Attachment.
- Add file, and see the error in the Web Client window.
Changes
Configured SSL for Application Server/File Manager/Web Proxy/Load Balancer running for Agile PLM.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |