Service Alerts Erroneous Notification for Specific Customers
(Doc ID 2961711.1)
Last updated on JULY 17, 2023
Applies to:
Oracle Utilities Network Management System - Version 2.3.0.2.0 to 2.6.0.0.0 [Release 2.3 to 2.6]Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.6.0.0.0 [Release 2.3 to 2.6]
Information in this document applies to any platform.
Symptoms
NMS Service Alert
We have set up service alerts for specific priority customers if the customer is out for longer than 2 hours. The issue with service alerts does not take into account situations involving a partial restoration.
If the priority customer has been restored and the main event not restored, then two hours later an alert is sent stating the priority customer is out even though they were already before the 2 hour duration passed.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| Fix Description |
| Migration |
| Suggested Test |
| References |