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Error "AVAAO-3804-7 Access violation in PM.exe at address 0000000000060D42CE in module dxexpsda40.dll" When Opening Projects in P6 Professional Using a SQL Server Database (Doc ID 2962279.1)

Last updated on SEPTEMBER 05, 2023

Applies to:

Primavera P6 Professional Project Management - Version 22.12 to 22.12.3.0 [Release 22.12]
Information in this document applies to any platform.

Symptoms

When attempting to open projects in P6 Professional, the following error occurs.

Event Code AVAAO-3804-7
Access violation in PM.exe at address 0000000000060D42CE in module dxexpsda40.dll.

The issue can be reproduced at will using the following steps:

  1. In P6 Professional, go to File > Open and select project (or on the EPS screen, right-click the project and select Open).
  2. The project does not open, and the user eventually receives the reported error and they must end the P6 process.

ADDITIONAL SYMPTOMS

Changes

 

Cause

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