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Filename Is Garbled When Agile Standard Report Is Exported Using Chrome,Microsoft Edge or Safari with Chinese/Japanese/Korean Language Users (Doc ID 2962923.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

Multibyte characters (i.e. Chinese, Japanese, Korean) in the filename is garbled when Agile standard report is exported using Chrome, Microsoft Edge and Safari.

The issue can be reproduced at will with the following steps:

  1. Launch Chrome or Microsoft Edge or Safari browser, and Login to Web Client as admin user.
  2. Go to My Setting > Preferences, and confirm below set:
    Language: Simplified Chinese
    Encoding: Simplified Chinese (GB2312)
  3. Run Report > Standard Report > Product Report > Item Attribute History Report
  4. Select Export Format: PDF, and Next
  5. Select Item, and Next
  6. Save As PDF.
  7. See the file name of the PDF file is garbled.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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