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API To Create Events In ECM 8121 Is Failing. (Doc ID 2964364.1)

Last updated on AUGUST 03, 2023

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

API to Create events in ECM 8121 is failing with below error.

{
  "MESSAGE": "Internal error occurred. Please contact system administrator.",
  "STATUS": "FAILED"
}

Exception in UMMService.log:

[14-07-23 04:59:38,051 GMT AM] [DEBUG] [WEB] [UMM] [NA] [RTCASECREATIONBUSINESSSERVICE] ThreadId = 27, LogMessage = Entered processEntitiesAndGenerateQueries method

[14-07-23 04:59:38,051 GMT AM] [DEBUG] [WEB] [UMM] [NA] [RTCASECREATIONBUSINESSSERVICE] ThreadId = 27, LogMessage = Entered processEntity method

[14-07-23 04:59:38,051 GMT AM] [ERROR] [WEB] [UMM] [NA] [LOGGER] null

java.lang.NullPointerException

at com.ofss.reveleus.cm.service.RTCaseCreationBusinessService.processEntity(RTCaseCreationBusinessService.java:965)

at com.ofss.reveleus.cm.service.RTCaseCreationBusinessService.processEntitiesAndGenerateQueries(RTCaseCreationBusinessService.java:940)

at com.ofss.reveleus.cm.service.RTCaseCreationBusinessService.saveEvents(RTCaseCreationBusinessService.java:110)

at com.ofss.reveleus.cm.restService.RTCaseCreationRestService.saveEvents(RTCaseCreationRestService.java:113)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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