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DSD Receipt Adjustment Not Reflected In The Invoice (Doc ID 2964390.1)

Last updated on AUGUST 01, 2023

Applies to:

Oracle Retail Invoice Matching - Version 15.0.3 to 15.0.3 [Release 15.0]
Information in this document applies to any platform.

Symptoms

After the upload of a DSD receipt, the respective invoice was created in matched status.
After that, if a DSD receipt adjustment is uploaded into RMS, as the invoice is already in matched/posted status, the invoice is not adjusted neither a discrepancy is generated in ReIM to allow users to proceed with the resolution.
If no manual action is made the receipt and invoice will not reconcile in financial system (receipt is adjusted, but invoice no).

After uploaded into RMS a DSD receipt adjustment the invoice was not corrected. Could you please let us know why? What should be the process to detect the DSD invoices that are not matching to the receipts (after some adjustments)?
What should be the action to guarantee the DSD receipts financially match the respective invoice?


Steps to recreate:
1-upload DSD receipt (create po in RMS and invoice in ReIM)
2- Adjust quantity received of an item for the DSD (RUA generated in RMS).
3 - No action is made on ReIM
value received (PO receipt in RMS) it's different than invoiced posted to financials (from ReIM).

Cause

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In this Document
Symptoms
Cause
Solution
References


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