[ECM] Cannot Set Decision For All Events In Real Time Screening Tab (CS Case) (Doc ID 2964816.1)

Last updated on AUGUST 04, 2023

Applies to:

Symptoms

In a customer screening case

Set Event Decision (mark them True Positive, False Positive) to all or more than one events at a time in the Event List.

Steps to perform the use case are:
1. Check the boxes next to the cases (or select all cases at a time)
2. Select Set Event Decision > Set Event Decision popup appears
3. Select Decision (True Positive/False Positive) and add comments
4. Select Save

Result just one event decision is saved

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.