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Very Fast Case Routing Can Impact How Workflow States Are Displayed in Case Details Webpage Dialog (Doc ID 2964833.1)

Last updated on AUGUST 03, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.1.3 and later
Information in this document applies to any platform.

Symptoms

 When case routing is done very fast, the workflow states displayed in Case Details webpage dialog can be incorrect.

 

Given a case with following routing activities:

Case revision - from Case revision - to Revision number Revision timestamp
Data Entry Data Review 31 27-JUL-2023 08:23:18
Data Review JM State 1 33 27-JUL-2023 08:23:39
JM State 1 JM State 2 35 27-JUL-2023 08:24:26
JM State 2 VD WF1 37 27-JUL-2023 08:24:37

 

 when opening Case Details webpage dialog (Case Actions > Case Revisions, click on + sign next to Revisions to expand all), the transition from revision 35, from JM State 1 to JM State 2, is not displayed.

 

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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