Unable To Download Excel Correctly On Credit Note Matching Screen
(Doc ID 2964894.1)
Last updated on AUGUST 01, 2023
Applies to:
Oracle Retail Invoice Matching - Version 16.0.3 and laterInformation in this document applies to any platform.
Symptoms
On : 16.0.3 version, Other
You observe when you download data from the Credit Note Detail Matching screen, the file is not saved with an extension
The issue can be reproduced at will with the following steps:
1. Choose a credit note - credit note request paid to be matched.
2. Navigate to Credit Note Summary Matching -> Detail Matching.
3. Select the items and choose 'Export to Excel' option.
4. Note that only file name as xls gets downloaded without any extension
Please note: this issue seems to depend on the browser being used.
When using firefox, the file saves in the correct format
When using chrome or Edge, it only saves as xls
When using IE, it gave the option to name the file before saving.
Also note when using chrome, other 'export to excel' work as expected. giving a proper name to the file
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |