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Payor Account Missing When Doing Payment Transfer (Doc ID 2966049.1)

Last updated on AUGUST 09, 2023

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 5.1.0.0.0 to 5.1.0.0.0 [Release 5.0]
Information in this document applies to any platform.

Symptoms

On RMB v5.1.0.0.0, Payor Account Missing when doing Payment Transfer.

ACTUAL BEHAVIOR
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Missing functionality in the UI for Payor Account. Therefore unable to update the Payor Account when doing a pay transfer.

EXPECTED BEHAVIOR
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User would expect to do this action, for example,  when manually transferring payments from general suspense to a customer account.


STEPS
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1. Create Person, Account, Billable Charge, Bill, Payment.
2. Navigate to Payment Event Summary and Search for Payment.
3. Click on Transfer button.

 

Note: Payor Account Id is not visible and value is searchable.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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