My Oracle Support Banner

SiteGroupName null While Creating New Accounts (Doc ID 2967120.1)

Last updated on AUGUST 10, 2023

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Goal

On Oracle Communications Elastic Charging Engine (ECE), 12.0.0.4.15 version, active-active setup

While trying to create new accounts from Oracle Communications Billing and Revenue Management (BRM), the account creation is successful, but while checking the customer cache in ECE, it appears that the account does not have a siteGroupName assigned (siteGroupName=null).

Here the accounts loaded when ECE starts have the customerGroup assigned correctly as per the above Customer GroupConfiguration. But the siteGroupName is populated as "null" for new accounts created from BRM.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.