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Issue On The Customer Contact ILM Eligibility Algorithm (Doc ID 2967198.1)

Last updated on SEPTEMBER 05, 2023

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

ILM - Information Lifecycle Management


On : version, ENV - Environment

Issue on the customer contact ILM eligibility Algorithm

Customer contact ILM eligibility algorithm 'C1-CCILMELIG' is looking for the below condition to archive records.
-- If customer contact references a Person ID, the person and any related account(s) are erased.

It is mandatorily looking for erasure records on Person and Account since it does not have the functionality of erased records. How to proceed with this?


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