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OIG is Not Displaying Exchanges in the User Interface (Doc ID 2968102.1)

Last updated on SEPTEMBER 29, 2023

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.22.2.0.0 and later
Information in this document applies to any platform.

Symptoms

 OIG is not displaying exchanges in the UI

GENERAL INFORMATION
=====================

OHI Product: Oracle Health Insurance Claims Adjudication
OHI Component: OHI Integration Gateway (OIG)
OHI Version: 3.22.2.0.3

 

OIG is not displaying exchanges in the UI, but the exchanges are visible when using the API.
An integration was created to orchestrate the financial transaction processing in OHI Claims.  After the creation of the exchange for this integration, no other exchanges were displayed in the UI, only in the API.
The application is not showing any error and/or logs, so it makes hard to identify the issue.  All the exchanges should be displayed.

Cause

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In this Document
Symptoms
Cause
Solution


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