Unable to Upload/Download File in Agile with Error: "could not connect over HTTPS to server: {file_manager_server_name}.{domain_name} port: {port}" in Application Server Log After Enabling SSL
(Doc ID 2970338.1)
Last updated on JANUARY 24, 2024
Applies to:
Oracle Agile PLM Framework - Version 9.3.6.0 and laterInformation in this document applies to any platform.
Symptoms
Unable to download file from Web Client, nothing happens when attempting to download file.
Unable to upload file from Web Client, the status shows "In Progress" in the File Upload Selector screen and never change to Complete.
Unable to download file from Java Client with below error:
Fail to download "{file name}", because of the following reason: \\{file_manager_server_name}.{domain_name}\{path}
Below error is seen in stderr.log:
java.net.ConnectException: Tried all: 1 addresses, but could not connect over HTTPS to server: {file_manager_server_name}.{domain_name} port: {port}
The issue can be reproduced at will with the following steps:
- Log into Web Client, and go to My Settings. Open Attachment tab, and select a file, and Get. See nothing happens.
- Do Add. File Upload Selector shows up. Browse for files, and select a file, and Upload. See the status shows "In Progress", but never complete.
- Login to Java Client as admin user, and click View/Edit Current User.
- Go to Attachments tab, and select the file, and download.
- Gets the error: "Fail to download "{file name}", because of the following reason: \\{file_manager_server_name}.{domain_name}\{path}" in the Java Client screen.
- Check Agile Application Server error log (nohup log or stderr.log), and see below error is generated:
java.net.ConnectException: Tried all: 1 addresses, but could not connect over HTTPS to server: {file_manager_server_name}.{domain_name} port: {port}
Changes
Enabled SSL for File Manager URL
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |