Unable to Access to Agile File Manager Configuration Page from Client Machine with Error: ERR_CONNECTION_TIMED_OUT in the Browser
(Doc ID 2970348.1)
Last updated on JANUARY 24, 2024
Applies to:
Oracle Agile PLM Framework - Version 9.3.6.0 and laterInformation in this document applies to any platform.
Symptoms
Unable to access to Agile File Manager configuration page from the client machine with below error in the browser:
ERR_CONNECTION_TIMED_OUT
The issue can be reproduced at will with the following steps:
- From the client machine, launch browser and type in URL: http://{server_name}.{domain_name}:{port}/Filemgr/Configuration
- See the response is slow and eventually shows error in the browser.
- When checking the File Manager server log (catalina.out for Linux or agilefm-stdout.YYYY-MM-DD.log for Windows) under %Agile_Home%\FileManager\logs, can see the File Manager initialized successfully.
Changes
Cause
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In this Document
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