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Unable to Access to Agile File Manager Configuration Page from Client Machine with Error: ERR_CONNECTION_TIMED_OUT in the Browser (Doc ID 2970348.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

Unable to access to Agile File Manager configuration page from the client machine with below error in the browser:

ERR_CONNECTION_TIMED_OUT



The issue can be reproduced at will with the following steps:

  1. From the client machine, launch browser and type in URL: http://{server_name}.{domain_name}:{port}/Filemgr/Configuration
  2. See the response is slow and eventually shows error in the browser.
  3. When checking the File Manager server log (catalina.out for Linux or agilefm-stdout.YYYY-MM-DD.log for Windows) under %Agile_Home%\FileManager\logs, can see the File Manager initialized successfully.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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