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Send Email/RFI To Include Customer/Transaction Details (Doc ID 2971170.1)

Last updated on SEPTEMBER 04, 2023

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Goal

We are implementing ECM version 8.1.2.5

Based on our understanding of the functionality of Send Email/RFI, whenever the checkbox 'Include Case Details' is marked, case context information is sent in the email to the recipient.

However, the requirement of business users is to include Customer Details as well as Transaction Details while sending the email.

 

Solution

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In this Document
Goal
Solution
References


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