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Discount Chargeback Not Getting Generated Upon Service Disconnection (Doc ID 2971592.1)

Last updated on SEPTEMBER 01, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


Given the following scenario on Oracle Communications Billing and Revenue Management (BRM) implementation having Pipeline Manager as rating engine:

pvt set as 27-july

1. create account having BDOM =1 and ACTG_Type=2 (balance forward);
- purchase one product which includes a Cycle Forward Monthly(CFM) charge with debit of 60 on currency resource
Product setting:
  On Purchase: Prorate
  On cancel: full charge
- purchase discount called "Add-on 100% Discount for 12 months"
Discount Setting:
  Discount Valid Fron: Prorate ;
  Discount Valid To:Prorate ;
  Discount Valid Part of the cycle: Prorate
set pvt as 2-aug

2. run billing

cycle forward event created for cycle period 1-aug to 1-sep; it has three balance impacts as following:
+60 on currency resource (from purchased_product)
-60 on currency resource (from purchased_discount)

set pvt as 15-aug

3. execute PCM_OP_CUST_SET_STATUS to close the account

- cycle/cycle_forward_monthly event is created when op_subscription_cancel_product is executed, having a balance impact of 0 on currency resource

- no event is created during execution of op_subscription_cancel_discount

It is expected that discount will create a debit of 27.1 [60 - 32.9 (which is 60 x 0.5483870967742)] on currency resource, so customer will end in having positive value of currency balance.

To be noted that when the same discount is cancelled independently, a debit chargeback is getting generated. However, when the discount is cancelled owing to service disconnection, no chargeback is generated.

Is this a product bug or this is as per design?


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