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Discount Chargeback Not Getting Generated Upon Service Disconnection (Doc ID 2971592.1)

Last updated on SEPTEMBER 01, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Goal

Given the following scenario on Oracle Communications Billing and Revenue Management (BRM) 12.0.0.4.0 implementation having Pipeline Manager as rating engine:

pvt set as 27-july

1. create account having BDOM =1 and ACTG_Type=2 (balance forward);
- purchase one product which includes a Cycle Forward Monthly(CFM) charge with debit of 60 on currency resource
Product setting:
  On Purchase: Prorate
  On cancel: full charge
  
- purchase discount called "Add-on 100% Discount for 12 months"
Discount Setting:
  Discount Valid Fron: Prorate ;
  Discount Valid To:Prorate ;
  Discount Valid Part of the cycle: Prorate
  
set pvt as 2-aug

2. run billing

cycle forward event created for cycle period 1-aug to 1-sep; it has three balance impacts as following:
+60 on currency resource (from purchased_product)
-60 on currency resource (from purchased_discount)

set pvt as 15-aug

3. execute PCM_OP_CUST_SET_STATUS to close the account

- cycle/cycle_forward_monthly event is created when op_subscription_cancel_product is executed, having a balance impact of 0 on currency resource

- no event is created during execution of op_subscription_cancel_discount

It is expected that discount will create a debit of 27.1 [60 - 32.9 (which is 60 x 0.5483870967742)] on currency resource, so customer will end in having positive value of currency balance.

To be noted that when the same discount is cancelled independently, a debit chargeback is getting generated. However, when the discount is cancelled owing to service disconnection, no chargeback is generated.

Is this a product bug or this is as per design?
 

Solution

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In this Document
Goal
Solution
References


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