Processing Some Unifier Business Process (BP) Records With More Than 500 Line Items Takes More Than 5 to 15 Minutes to Complete (Doc ID 2972098.1)

Last updated on SEPTEMBER 18, 2023

Applies to:

Symptoms

When creating some types of Business Process (BP) records with more than 500 line items it is taking between 5 and 15 minutes to complete the processing. When sending the record through the Terminal status the same BP record may also take the same amount of time to complete. In the BP Workflow Configuration a BP Record Copy with Line Items is being sent via e-mail and published via a Publish Path.

EXPECTED BEHAVIOR
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The user was expecting quicker performance for the BP record processing with this moderate number of line items.

STEPS
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The issue can be reproduced at will with the following steps:

1. Log into the Unifier environment.
2. Navigate to the Project/Shell where the BP is configured > Upper Node > BP node > Create BP record with more than 500 line items.
3. Process the record through the Terminal status.
4. When processing the record at steps where the attachments with line items are being created, it was taking between 5 and 15 minutes for Unifier to complete the processing.

Cause

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