Orders Are Getting Stuck In OSM COM Servers Post OSM COM 74009 Application Patch
(Doc ID 2972423.1)
Last updated on SEPTEMBER 13, 2023
Applies to:
Oracle Communications Order and Service Management - Version 7.4.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 7.4.0.0.9 version, BEA Server
Orders are getting stuck in OSM COM Servers post OSM COM 74009 application patch
The customer observed the following issue several times [ 4 occurrences ] in Prod OSM COM servers. The immediate fix we have done is OSM COM server restart, But we need RCA and a more permanent resolution. The customer had OSM 74009 patch applied in COM on April 17 2023 and on April 18th we noticed this error occur in COM servers " this RJVM has already been shutdown "
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at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)
Caused By: java.rmi.RemoteException: This RJVM has already been shutdown -1383506034715939593S:xxxxxx.net:[7011,7011,-1,-1,-1,-1,-1]:inetAddress=xxxxx.net/xx.xx.xx.xx::com_domain:com_ms02; nested
Business Impact:
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order flow not progressing.
June 02 2023 4K orders
June 30 2023 2K orders
July 03 2023 2.6K orders
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |