BRM Services Denied Due To PIN_ERR_STORAGE Errors In CM and DM_Oracle
(Doc ID 2972727.1)
Last updated on SEPTEMBER 08, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.23.0 and laterInformation in this document applies to any platform.
Symptoms
On Oracle Communications Billing and Revenue Management (BRM) 7.5.0.23.0 version, Rating,
Real time Authorize/Reauthorize/Termination requests triggered automatic billing (because it was first request in new month) and lots of PIN_ERR_STORAGE errors are observed in cm.pinlog and dm_oracle.pinlog during this issue. All BRM services were affected and denied to customers during this time.
.
ERROR
-----------------------
cm.pinlog:
-------------
Restarting all BRM processes also did not fix the problem.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On BRM 7.5PS23, initiate real time authorize/reauthorize/termination requests
2. Check whether the above mentioned "PIN_ERR_STORAGE " Errors are reported on cm.pinlog and dm_oracle.pinlog
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |