Added a New Account Through AMS; Is Visible in the Hierarchy, but Not in DSG (Doc ID 2973082.1)

Last updated on SEPTEMBER 15, 2023

Applies to:

Goal

Adding an account to Automated Monitor Setup (AMS)

Tried to use the AMS functionality when there were already existing account hierarchies. When a new Discount Sharing Group (DSG) group is created based on a hierarchy it is created successfully. All the accounts are added. The problem arises when adding a new account to the hierarchy. It does not get added to the DSG group.

Steps to reproduce:

• Create a parent account which is not associated with any service.
• Create a service account and add it to the hierarchy.
• Called PCM_OP_SUBSCRIPTION_SHARING_GROUP_CREATE to establish a DSG group.
• Create a new service account and added it to the existing auto group / hierarchy. The account is visible in the hierarchy, but it is not present in the DSG group.

Solution

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