Fiscal Period Evergreen Payment Amount Is Not Correct. (Doc ID 2973204.1)

Last updated on SEPTEMBER 09, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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After deploying of Patch Set 5(PS5), Fiscal period case (New feature developed), Evergreen payment amount is coming same as the last period bill amount(73.32) as per the configuration in evergreen.

The amount is repeated for rest of the evergreen due amount. But the expectation from customer, it should be the standard payment billing cycle amount(109.98) not the last billing amount(73.32). 

EXPECTED BEHAVIOR
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Evergreen payment amount for rest of the term should be standard billing amount. System currently takes last billing amount before Evergreen transaction and generating bill after Evergreen transaction.

Since we do not have a configuration in the Evergreen setup to chose standard payment for evergreen, system is considering the last billed amount

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a contract date with 02/01/2021(backdated) maturity as 10/01/2021, fiscal year start is 07/01/2021.
2. First payment date as 03/01/2021(so that the first billing is for 30 days, considering 30 days in a month) . This is a quarterly contract with 100% last bill in evergreen configuration
3. Run the billing till 10/01/2021. System will bill first due 03/01/2021 for 30 days((36.66)) and rest of the dues((109.98)) for quarterly(90 days)
4. After maturity, Generate billing for the missing 60 days in the first term(system billed only for 30 days not 90 days). System will bill for (73.32) for 60 days.
5. Post evergreen transaction and generate billing for next 3 terms. System is posting the last billing (73.32) instead of 109.98
6. Customer expects that evergreen transaction should post (109.98). 


 

Changes

Cause

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