At P6 EPPM Startup the Following Message is Displayed in the P6WebAccess.html log File " An attempt to update the server's credentials in the Database registry failed" (Doc ID 2973863.1)

Last updated on JANUARY 13, 2025

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 21.12.15.0 and later
Information in this document applies to any platform.

Symptoms

During startup of P6 Job Services, the following error is generated in the P6webaccess.html log file:

ERROR

PrmThread-37
ERROR

com.primavera.infr.srvcs.RegistryServiceImpl

An attempt to update the server's credentials in the Database registry failed. IP: Configuration name: Primavera Configuration

java.lang.NullPointerException
  at com.primavera.infr.srvcs.RegistryServiceImpl.a(RegistryServiceImpl.java:285)
  at com.primavera.infr.srvcs.RegistryServiceImpl.execute(RegistryServiceImpl.java:212)
  at com.primavera.infr.threadpool.ThreadPoolImpl.run(ThreadPoolImpl.java:343)
  at java.lang.Thread.run(Thread.java:750)

Cause

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In this Document

Symptoms

Cause

Solution

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At P6 EPPM Startup the Following Message is Displayed in the P6WebAccess.html log File " An attempt to update the server's credentials in the Database registry failed" (Doc ID 2973863.1)

Applies to:

Symptoms

Cause

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Don't have a My Oracle Support account? Click to get started!