BillingCare : Not Able to Create 100% Dispute
(Doc ID 2975626.1)
Last updated on SEPTEMBER 26, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and laterInformation in this document applies to any platform.
Symptoms
Using Billing care, the user is getting below error when applying 100% dispute to an event:
ERROR
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"Dispute amount must be less than the due"
STEPS
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The issue can be reproduced at will with the following steps:
1. Create an account.
2. Purchase a product (monthly cycle forward)
3. Run billing
4. Create an item level dispute, enter full amount (Eg: 328.90) or 100% dispute . it throws an error in billing care as "Dispute amount must be less than the due"
BUSINESS IMPACT
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The issue has the following business impact: Unable to raise 100% dispute.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |