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COM Order Stuck At ProvisionOrderSI Task Even Though SOM Order Got Completed (Doc ID 2976729.1)

Last updated on OCTOBER 04, 2023

Applies to:

Oracle Communications Order and Service Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.4.0.0.0.B1483

ACTUAL BEHAVIOR
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COM order stuck at ProvisionOrderSI task even though SOM order got completed. COM has received the PROVISION COMPLETE Milestone, Still the order remains stuck with the error below

Max instances allowed[1]. Current number of instances[2]

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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