Queue Management Alert Not Toggling To Next One Even Though Alerts Are Available In The Pool. (Doc ID 2977555.1)

Last updated on OCTOBER 04, 2023

Applies to:

Oracle Financial Services Customer Screening - Version 8.1.2 and later
Information in this document applies to any platform.

Steps to reproduce:

Access the application

Go to Queue Management

Open an alert

Click on next without taking any action

Actual Behavior:

Getting a popup with below error

Expected Behavior:

The next open alert in the same queue to be shown

Issue encountered:

"No Alert Cases available in the Queue".

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In this Document

Symptoms

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