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Posting Batch Does Not Post REASON line Orphan Item in Credit Note (Doc ID 2977613.1)

Last updated on OCTOBER 03, 2023

Applies to:

Oracle Retail Invoice Matching - Version 16.0.3 and later
Information in this document applies to any platform.

Symptoms

Posting batch doesn't post REASON lines when Credit Note (CN) has additional item which is not there in Credit Note Request (CNR) and resolved with DWO reason code.
This is the case with resolving a CN without any CNR.

Steps to Recreate:

  1. Create a CNR with few items.
  2. Create a CN with all items in CNR along with one additional item.
  3. Resolve additional item using DWO reason code.
  4. Run reimrollup and postng batches.
  5. Notice that REASON lines are not posted.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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