My Oracle Support Banner

Two Items are Getting Generated During Plan Addon with Eligible Discounts Change on Cycle Fees Day (Doc ID 2978080.1)

Last updated on OCTOBER 05, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.



During plan/addon with eligible discounts change on cycle fees day, two items are getting generated (1st for old plan charges and 2nd for new plan charges).
New discount event is coming under old item and product event is coming under new item. During billing, old item is getting billed (only discount is reflected in the Bill), and in next bill cycle plan, the charge will be billed.


Expectation around the new discount purchase charges is to go to current bill instead of old bill.

The issue can be reproduced at will with the following steps:

1. Provision the MSISDN with plan and eligible discount.
2. Change PVT to the next bill day.
3. Apply cycle fees.
4. Now cancel product and discount.
5. After cancelling, purchase new product and eligible discount.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.